Humble Guest

Everything inside Humble Guest, chapter by chapter.

The course, the five home visits, the finals and what your office sees. The short version is on the home page.

27 short chapters, in five parts.

The track for new hires who are new to ABA, inside a 7-day window. Open a chapter to see its lessons and what comes after them.

Part 1 · Start, Chapters 1 to 2

  1. Chapter 1. Start here. Home scene: Meet the Garcias, on a phone

    5 short lessons, in Start here

    1. This job, in one picture
    2. Your team, and who to ask
    3. Meet Leo and his family
    4. How this course works
    5. What “cleared to work” means for you

    Then

    • Practice: not scored, every answer explained
    • Home scene: Meet the Garcias, on a phone
    • Chapter check: 5 questions, 4 to pass
  2. Chapter 2. Be a good guest. Home scene: a first visit with Amara, on a phone

    6 short lessons, in Cultural Competency

    1. Every family brings its own way
    2. Ask, listen, adapt
    3. The family knows their child best
    4. At the front door
    5. Asking without prying
    6. When something you say lands wrong

    Then

    • Practice: not scored, every answer explained
    • Home scene: a first visit with Amara, on a phone
    • Chapter check: 5 questions, 4 to pass

Part 2 · Walk in and build trust, Chapters 3 to 5

  1. Chapter 3. Getting ready for a home visit. Home visit 1: First Day, in 3D on a laptop

    6 short lessons, in BT Essentials

    1. The night before, and what goes in your bag
    2. Reading Leo’s plan
    3. What to wear
    4. When plans change
    5. Your phone and the family’s privacy
    6. Meet your practice phone

    Then

    • Practice: not scored, every answer explained
    • Chapter check: 5 questions, 4 to pass
    • Home visit 1: First Day, in 3D on a laptop: every step done to pass
  2. Chapter 4. At the door and on the clock. App practice: start the visit, on a phone

    6 short lessons, in BT Essentials

    1. Hello, and how is he today?
    2. Clean hands, safe room
    3. Is he well enough today?
    4. If the grown-up wants to leave
    5. Start the visit in the app
    6. Ending the visit: a first look

    Then

    • Practice: not scored, every answer explained
    • App practice: start the visit, on a phone
    • Chapter check: 5 questions, 4 to pass
  3. Chapter 5. Building trust with Leo. Home visit 2: Pairing with Leo, in 3D on a laptop

    9 short lessons, in BT Essentials

    1. Rewards make behavior grow
    2. Give it right away, keep it fresh
    3. Be the person who brings good things
    4. Watch first: the 5-minute preference check
    5. Two more ways to check what he likes
    6. Chances to ask
    7. Count what he says
    8. Is he still with you?
    9. Ending the visit well

    Then

    • Practice: not scored, every answer explained
    • Chapter check: 5 questions, 4 to pass
    • Home visit 2: Pairing with Leo, in 3D on a laptop: 80% to pass

Part 3 · Teach, record, keep safe, Chapters 6 to 12

  1. Chapter 6. Counting and timing what you see. Home scene: twenty minutes at the Garcias, on a phone

    8 short lessons, in BT Essentials

    1. Honest data is the science
    2. Say exactly what counts
    3. Count it
    4. Time it
    5. When you can’t count everything
    6. Reading a graph, and when to speak up
    7. Before and after teaching starts
    8. Quick math: per hour, percent, agreement

    Then

    • Practice: not scored, every answer explained
    • Home scene: twenty minutes at the Garcias, on a phone
    • Chapter check: 5 questions, 4 to pass
  2. Chapter 7. Teaching one try at a time. App practice: record the data, on a phone

    7 short lessons, in BT Essentials

    1. One teaching try, start to finish
    2. Four kinds of words
    3. How much help?
    4. Less help each time
    5. Fixing a mistake
    6. Mix the cards
    7. Record every try: ✓, P or ✗

    Then

    • Practice: not scored, every answer explained
    • App practice: record the data, on a phone
    • Chapter check: 5 questions, 4 to pass
  3. Chapter 8. Your first teaching block. Home visit 3: First teaching block, in 3D on a laptop

    9 short lessons, in BT Essentials

    1. A 3-hour visit, block by block
    2. Warm up with what he knows
    3. Teaching inside play
    4. Small steps
    5. Closer and closer, and new places
    6. Tokens
    7. Run it as written
    8. “All done”, or getting out of work?
    9. The break card, step by step

    Then

    • Practice: not scored, every answer explained
    • Chapter check: 5 questions, 4 to pass
    • Home visit 3: First teaching block, in 3D on a laptop: 80% to pass
  4. Chapter 9. Why children do what they do. Home scene: Leo’s afternoon, on a phone

    5 short lessons, in BT Essentials

    1. Before, behavior, after
    2. The four reasons behind behavior
    3. Why a reward works today and not tomorrow
    4. Describe it, don’t label it
    5. Helping with assessments

    Then

    • Practice: not scored, every answer explained
    • Home scene: Leo’s afternoon, on a phone
    • Chapter check: 5 questions, 4 to pass
  5. Chapter 10. When it isn’t safe. Home scene: four hard moments, on a phone

    6 short lessons, in BT Essentials

    1. Before every session: plans, alerts, exits
    2. Call 911 first
    3. Medicine, toileting, and getting sick
    4. If he runs
    5. Block, don’t hold
    6. Unsafe homes and incident reports

    Then

    • Practice: not scored, every answer explained
    • Home scene: four hard moments, on a phone
    • Chapter check: 5 questions, 4 to pass
  6. Chapter 11. When behavior gets hard. Home visit 4: Transitions and the break card, in 3D on a laptop

    6 short lessons, in BT Essentials

    1. Making behavior less likely, the right way
    2. When the plan says don’t react
    3. Teach a better way
    4. Heading off trouble
    5. When it builds: what you do at the peak
    6. Write it down, and tell your BCBA

    Then

    • Practice: not scored, every answer explained
    • Chapter check: 5 questions, 4 to pass
    • Home visit 4: Transitions and the break card, in 3D on a laptop: 80% to pass
  7. Chapter 12. Report it yourself. Home scene: something a child said, on a phone

    4 short lessons, in Mandated reporting

    1. You report it yourself
    2. If a child tells you
    3. After you call
    4. The state training: two hours, one sitting

    Then

    • Practice: not scored, every answer explained
    • Home scene: something a child said, on a phone
    • Chapter check: 5 questions, 4 to pass
    • The state’s own mandated-reporter training in one sitting, then the state certificate uploaded for your agency to check

Part 4 · Close out and prove it, Chapters 13 to 16

  1. Chapter 13. Writing the session note. App practice: today’s note, on a phone

    6 short lessons, in BT Essentials

    1. Your note is a record
    2. Six things every note says
    3. Words that judge, words that describe
    4. The note and the sheet agree
    5. When to write it, and what isn’t therapy
    6. A good note and a weak one

    Then

    • Practice: not scored, every answer explained
    • App practice: today’s note, on a phone
    • Chapter check: 5 questions, 4 to pass
  2. Chapter 14. Closing out the visit. App practice: a full session, on a phone

    5 short lessons, in BT Essentials

    1. The swipe is the record
    2. No data? Give the real reason
    3. Where it happened: place of service
    4. The parent signs first, you sign last
    5. Finishing later, running past the end, telling your BCBA

    Then

    • Practice: not scored, every answer explained
    • App practice: a full session, on a phone
    • Chapter check: 5 questions, 4 to pass
  3. Chapter 15. Doing the job right. Home scene: at the end of the visit, on a phone · BT final

    6 short lessons, in BT Essentials

    1. Your role and its limits
    2. Friendly, not friends
    3. Gifts, and people you already know
    4. Talking with families, and about them
    5. Only what you’ve been trained to do
    6. Supervision, feedback and your path

    Then

    • Practice: not scored, every answer explained
    • Home scene: at the end of the visit, on a phone
    • Chapter check: 5 questions, 4 to pass
    • The BT final: 40 questions, 85% to pass, and a record of training
  4. Chapter 16. Your final check-out. Home visit 5: Final Check-out, in 3D on a laptop

    4 short lessons, in Final check-out

    1. How the check-out works
    2. What Nadia will watch
    3. The whole visit, in order
    4. Your agency’s policies

    Then

    • Home visit 5: Final Check-out, in 3D on a laptop: one pass at 90%, with 3 tries, and no coach. It counts for clearance.

Part 5 · Culture and privacy, Chapters 17 to 27

  1. Chapter 17. Talking so every family understands. Home scene: an interpreter session, on a phone

    6 short lessons, in Cultural Competency

    1. Say it in plain words
    2. Check understanding, kindly
    3. What the family believes about autism
    4. Use a real interpreter
    5. Talking through an interpreter
    6. Every caregiver, every way

    Then

    • Practice: not scored, every answer explained
    • Home scene: an interpreter session, on a phone
    • Chapter check: 5 questions, 4 to pass
  2. Chapter 18. Culture inside the session. Home scene: a helper in the room, on a phone

    6 short lessons, in Cultural Competency

    1. Adapt inside the plan
    2. Modesty and touch
    3. Food, faith and holidays
    4. Every home is enough
    5. Names, pronouns and families
    6. Fair words in your notes

    Then

    • Practice: not scored, every answer explained
    • Home scene: a helper in the room, on a phone
    • Chapter check: 5 questions, 4 to pass
  3. Chapter 19. Respecting autistic children. Home scene: respectful or not, on a phone

    6 short lessons, in Cultural Competency

    1. Identity, and the words people choose
    2. Stimming isn’t a target unless the plan says so
    3. His device is his voice
    4. Talking with Leo
    5. “No” is communication
    6. What autistic adults say about ABA

    Then

    • Practice: not scored, every answer explained
    • Home scene: respectful or not, on a phone
    • Chapter check: 5 questions, 4 to pass
  4. Chapter 20. Hard moments. Home scene: three families in one day, on a phone · Cultural final

    6 short lessons, in Cultural Competency

    1. Different isn’t wrong
    2. Different, or unsafe?
    3. When families fear immigration enforcement
    4. When someone disrespects you
    5. Five questions for any hard moment
    6. Who you tell

    Then

    • Practice: not scored, every answer explained
    • Home scene: three families in one day, on a phone
    • Chapter check: 5 questions, 4 to pass
    • The Cultural final: 40 questions, 85% to pass, and a record of training
  5. Chapter 21. Why privacy is your job. Home scene: where is the private information, on a phone

    4 short lessons, in HIPAA Privacy and Security

    1. Where private information shows up
    2. HIPAA on one page
    3. What counts as protected information
    4. What happens if someone breaks it

    Then

    • Practice: not scored, every answer explained
    • Home scene: where is the private information, on a phone
    • Chapter check: 5 questions, 4 to pass
  6. Chapter 22. Sharing the right way. Home scene: can I share this, on a phone

    4 short lessons, in HIPAA Privacy and Security

    1. Inside the team
    2. Just enough, and no more
    3. Is the consent on file?
    4. Who are you, exactly?

    Then

    • Practice: not scored, every answer explained
    • Home scene: can I share this, on a phone
    • Chapter check: 5 questions, 4 to pass
  7. Chapter 23. Families’ privacy rights. Home scene: who can see Leo’s records, on a phone

    4 short lessons, in HIPAA Privacy and Security

    1. The privacy paper, and speaking up
    2. “Can I see his records?”
    3. Two more rights
    4. Who can know about this child?

    Then

    • Practice: not scored, every answer explained
    • Home scene: who can see Leo’s records, on a phone
    • Chapter check: 5 questions, 4 to pass
  8. Chapter 24. Privacy at home, at school and online. Home scene: spot the violation, on a phone

    5 short lessons, in HIPAA Privacy and Security

    1. In the home
    2. At school
    3. Away from home: outings, the car, video visits
    4. Your phone, their privacy
    5. Social media

    Then

    • Practice: not scored, every answer explained
    • Home scene: spot the violation, on a phone
    • Chapter check: 5 questions, 4 to pass
  9. Chapter 25. Lock it down. Home scene: a phishing inbox, on a phone

    4 short lessons, in HIPAA Privacy and Security

    1. Your device is the lock
    2. Codes are never shared
    3. Spot the trick
    4. Paper, chatbots and translation sites

    Then

    • Practice: not scored, every answer explained
    • Home scene: a phishing inbox, on a phone
    • Chapter check: 5 questions, 4 to pass
  10. Chapter 26. When something goes wrong. Home scene: a lost phone, on a phone

    3 short lessons, in HIPAA Privacy and Security

    1. Incident or breach?
    2. Your four steps
    3. Speaking up is protected

    Then

    • Practice: not scored, every answer explained
    • Home scene: a lost phone, on a phone
    • Chapter check: 5 questions, 4 to pass
  11. Chapter 27. Special cases, and your privacy checklist. Home scene: a full day, on a phone · HIPAA final

    5 short lessons, in HIPAA Privacy and Security

    1. When the law or safety comes first
    2. Letters, lawyers, police and reporters
    3. Extra-protection laws
    4. Before you leave: the privacy checklist
    5. Five steps in a gray area

    Then

    • Practice: not scored, every answer explained
    • Home scene: a full day, on a phone
    • Chapter check: 5 questions, 4 to pass
    • The HIPAA final: 40 questions, 85% to pass, and a record of training

After the chapters, your BCBA signs off, then a person at your agency presses Clear. The app never clears anyone.

26 of 27 chapters open with a film of the Garcias.

A short scene with Leo, his family, Dee the lead RBT and Nadia the BCBA, each in their own voice.

Chapter 1, “Meet the Garcias”. With sound and captions.
  • It knows their name. The opening scene greets each hire by name, and so does the coach on their first visit.
  • Watch, then do. The scene, the lesson read aloud, then something to try.
  • One family, all the way. The same home in the scenes, lessons and visits.
Chapter 5 · Building trust with Leo
Chapter 9 · Why children do what they do
Chapter 12 · Report it yourself

A lesson, practice, the practice home, then the check.

Most chapters run in that order, on a phone. In the visit chapters, the visit in 3D on a laptop comes last.

  1. A lesson card on a phone, chapter 1, lesson 1 of 5, This job, in one picture. The card is called An ordinary evening, turned up loud. Everyday sounds and bright lights are tapped, a drawing shows Leo covering his ears in the kitchen, and a meter of how much is going on reads 65 percent.

    A short lesson

    One idea per card, read aloud.

  2. A practice question on a phone, not scored: you reach a home visit while studying on your phone; what happens? A wrong pick is marked, with why and a link to review.

    Practice, where a miss explains itself

    Not scored. A miss explains itself and comes back.

  3. A home scene on a phone, chapter 1, Meet the Garcias: a line drawing of the living room and the kitchen with numbered spots to tap. Three of seven found so far.

    A moment in the practice home

    A home scene, the practice app, or a visit in 3D.

  4. A chapter check result on a phone: Passed, 4 of 5, chapter 2 is open. A table by topic with a link to reopen the lesson behind the one miss, then the miss with the right answer.

    A 5-question check

    4 right to pass. A retake is always new questions.

  • Misses come backA missed practice question comes back until it’s right.
  • Mastery, then the checkNo check until practice is mastered.
  • Plain wordsReading grade 6 to 8, read aloud.

One family, five home visits.

Leo is 5. His mother Maria and his brother Mateo are home. Same house, every visit.

Walking up to Leo’s door, recorded in the simulator, no sound. First person, holding the work phone.

Five visits in 3D, each at the end of the chapter that teaches it. On a laptop or desktop, in a window at least 1000 pixels wide. The family in recorded voices. In visits two to four, help at the start and a rating on screen the whole way. Progress follows each hire to any computer. Under 30 minutes each.

  1. 01

    First Day

    Chapter 3

    Meet your BCBA at the training office, pack your bag from Leo’s plan, set up Tessava on your work phone, and walk to Leo’s door.

    Every step done to pass

  2. 02

    Pairing with Leo

    Chapter 5

    Check in with Maria, watch what Leo picks before you join in, then pair with him and give him chances to ask, with no demands.

    Scored, 80% to pass

  3. 03

    First teaching block

    Chapter 8

    Pair first, then teach at his table, one try at a time, and record every trial on the phone as it happens.

    Scored, 80% to pass

  4. 04

    Transitions and the break card

    Chapter 11

    A harder evening: warn him before a change, follow his plan when it gets hard, honor his break card, and record what happened.

    Scored, 80% to pass

  5. 05

    Final Check-out

    Chapter 16

    A whole session, from the door to the signed session note, with no coach and no training aids.

    Counts for clearance: 90% to pass, 3 tries

After every visit, a debrief: a score for each area, what went well and what to fix.

The game’s live rating, opened partway through Pairing with Leo: Your rating so far is 72%. You pass at 80%. A bar for each area: check-in, hygiene and safety scan, start and EVV, and home events at 100%, the preference check at 57%, pairing at 0%. Still to come: chances to ask, data, wind-down and close-out. Standing by costs points too: when you stop engaging Leo, he turns away.
The live rating, opened partway through Pairing with Leo. From a real run in the game: 72% so far, against an 80% pass mark. Not a result.
Tessava, recorded in the simulator. A ring marks each tap.

Every step of a visit, in an app built like your practice management app.

Start the visit, record each trial, write the note, record the minutes worked, and hand the phone to the parent to sign.

In Tessava, the start and end times come from the swipe and can’t be edited in the app.

A final for every course. A record of training for every pass.

Each pass issues a record of training from Humble Guest, with your agency’s name on it and a code anyone can check. Your own logo on it, and your color in the course, come with the Larger agencies plan.

  • BT Essentials40 questions · 85%The BT final, at the end of chapter 15.
  • Cultural Competency40 questions · 85%The Cultural final, at the end of chapter 20.
  • HIPAA Privacy and Security40 questions · 85%The HIPAA final, at the end of chapter 27.

Mandated reporting: the state’s free training certificate, uploaded and checked.

A certificate of completion, one US Letter page, landscape, with a fine engraved border. Humble Guest. Certificate of Completion. This records that Priya Natarajan completed the course BT Essentials: 12 chapters of training and a 40-question final examination, passed with 95%, completed as part of onboarding at Larkspur Lane ABA. A gold seal with ribbons, issued by Humble Guest, the date, the certificate number and a QR code to check it. A record of training, not a credential.
A sample record of training, one US Letter page: the demo agency’s, which its QR code opens.

The trainings you have to prove.

In a report published in February 2026, federal auditors checked 100 sampled months of Colorado Medicaid ABA billing, one child’s care each. Every one of the 100 had at least one payment that was improper or possibly improper.

  • 93 of 100 had session notes or visit records that didn’t meet the rules.
  • 76 of 100 billed time that may not have been therapy: meals, breaks, naps.
  • 18 of 100 paid for staff without the right credential.

Over two years, $77.8 million was found improper and $207.4 million more possibly improper. Auditors recommended that the state pay back $42.6 million and review payments statewide.

Source: HHS Office of Inspector General, report A-09-24-02004, February 2026. Public findings about Colorado’s billing, not about any one agency.

What you’re asked forWho asksWhat Humble Guest doesThe record you have
HIPAA privacy training for every new staff member
Who asksFederal law: train each new workforce member within a reasonable time, and document it (45 CFR 164.530(b)) What we doThe HIPAA course: 7 chapters on privacy at home, at school and online, and a final. Each hire signs your privacy acknowledgment with their typed legal name. Your recordA record of training anyone can check by its code, and the signed acknowledgment with its date
Mandated reporting
Who asksColorado law: report suspected abuse or neglect within 24 hours (HB25-1188). The RBT Ethics Code: know and follow reporting rules (2.01) What we doA chapter on reporting it yourself, with the Colorado hotline. Each hire uploads the state certificate from Colorado’s free mandated-reporter training. Your recordThe state certificate on file, checked by a person at your agency
Cultural responsiveness
Who asksThe RBT Ethics Code: work with your supervisor on it and look at your own biases (1.07) What we doThe Cultural Competency course: 5 chapters on being a guest in a family’s home, and a final Your recordA record of training anyone can check by its code
Notes and minutes that support the claim
Who asksHealth First Colorado: notes must show what was done, start and end times, who did it. “Staff training, monitoring, and internal auditing are necessary.” (PM 25-005) What we doHires write the session note, close the visit and record only the minutes they worked, scored, before they do it for a family. One extra minute fails the practice visit. Your recordEach hire’s Final Check-out result, on their record
Ready to work alone with a child
Who asksYou, your BCBA and the family What we doFive home visits in 3D, the last one the Final Check-out with no help: one pass at 90% or more, 3 tries. Your BCBA signs off, and a person at your agency clears them. Your recordThe sign-off and the clearance, with names and dates
The RBT credential for one-to-one ABA
Who asksColorado Medicaid: technicians billing one-to-one ABA (97153) must hold an active RBT or equivalent credential What we doNot replaced. Everything the RBT credential requires, including its competency assessment and exam, stays with the BACB. Humble Guest gets the hire ready for the home while they finish it. Your recordEach hire’s BACB number on their record

When someone asks, each hire’s record holds their courses, finals, signed acknowledgments, state certificate, records of training and clearance.

Sources: 45 CFR 164.530(b) · Colorado HB25-1188 · BACB RBT Ethics Code 2.0, 1.07 and 2.01 · HCPF memo PM 25-005, July 2025 · HCPF provider bulletin, October 2025. Humble Guest doesn’t make anyone audit-proof and doesn’t replace your BCBA’s supervision.

The plans, side by side.

What is includedFree startTeam trainingsNew-hire onboardingEverythingLarger agencies
PriceFree$39 a person a yearYour first new hire free, then $99 each in your first year ($149 after)Your first new hire free, then $99 each in your first year ($149 after), + $39 a person a year for the rest of your teamPriced with you
Who it is forYour first new hire; your whole team for 60 daysStaff who aren’t new hiresEach new BTNew hires and your whole teamAgencies with several sites or many hires
Courses
BT Essentials course (12 chapters, final exam)First new hire—YesYesYes
HIPAA Privacy and Security (final exam, record of training)Yes, 60 daysYesYesYesYes
Cultural Competency (final exam, record of training)Yes, 60 daysYesYesYesYes
Mandated reporting, state certificate checkedFirst new hireYesYesYesYes
Practice and sign-off
Practice visits in a 3D home, scoredFirst new hire—555
Your BCBA signs off, then you clear them to workFirst new hire—YesYesYes
Your office
Dashboard, records, a public page to check any record of trainingYesYesYesYesYes
Your agency’s logo and color on everything————Yes
Volume price, invoice terms, one named contact————Yes

Each new hire is paid for once: one bill a month for the new hires you added the month before, and no new-hire bill in a month you add nobody.

Your office sees who needs you.

Only the decisions waiting on you today.

New hires. Who is in training, on pace, behind or ready, and the decisions waiting.

The New hires screen for the demo agency, Larkspur Lane ABA. Its plan line reads Everything: full onboarding for new hires, and the yearly trainings for everyone else. Five numbers across the top: 9 in training, 4 on pace, 2 falling behind, 3 ready for sign-off, 1 cleared to work. Below, Needs you: one person locked out of training with an Unlock button, one who missed the deadline with Give time to finish, and 3 certificates to check, each with Review. On the side: deadlines due in the next 3 days, what people are asking for, and who started this week.

Screens from the platform, with the demo agency.

A person presses Clear. Here, that’s you.

In the demo, Kwame has met four of the five gates. The one left is gate 4, his BCBA’s sign-off. Record it as Nadia Reyes, his BCBA, would, then clear him as the owner does.

Drawn for this page from the admin demo. Nothing is stored or sent.

Ready for sign-off

Clearance for Kwame Mensah

  1. Every course passed, and the policies signedBT Essentials, Cultural Competency, and HIPAA Privacy and Security passed; policies signed.Done
  2. The state mandated-reporter certificateUploaded, and verified by a person at Larkspur Lane.Verified
  3. Final Check-out passedPassed at 94%, on the second of 3 tries.Done
  4. BCBA sign-offRequested from Nadia Reyes, BCBA, after the passing check-out.Requested
  5. No open critical-topic reviewNo flags.None open

A person at Larkspur Lane clears new hires after checking these five gates. The app never clears anyone.

Waiting for gate 4, the BCBA’s sign-off.

Your details in it
Your agency’s name, office line, privacy officer, training help email and handbook, wherever the course mentions them. On the Larger agencies plan, your logo and color too.
Who takes what
New hires take the full course and the five visits. The rest of your staff take the team trainings.
Your BCBA signs off
When a new hire passes the Final Check-out, your BCBA is asked to sign off, in person or by video.

Start with your next new hire, free.

No card, no minimum. We set up your agency and you add your first hires.

Start free: your first new hireBook a 20-minute call (opens in a new tab)