Practise the plan before the shift.
The first mistakes happen here, not in someone's home.
He said “OK”. What do you do?
Practice visit 4. Tom is at his front door, coat half on, saying “seaside”.
“Refused to cooperate” is a judgement
You chose“Tom refused to cooperate with the shopping.”
Instead“15:00 Shown the shop card; said ‘OK’. Then stood at the front door with his coat half on, said ‘seaside’ several times and pushed the shopping list away. Shown shop now, later, tomorrow; he pointed to tomorrow.”
From the report after practice visit 4. Every visit ends with one.
Their manager gets what to watch for on a real shift
For your assessor
- Do they notice objection (what the person does and says, not only “OK”) and ask what the person wants?
- Read their notes for objection: what the person did and said, in observable words.
From the end of the visit 4 report.
The manager still signs off after watching real work.
The full record is being built, ready before your first new starter.
Five visits to Tom's flat
1. First visitKnock, say who you are, and wait.
2. Getting to know TomAsk him, not the person who answers for him.
3. A hard afternoonDrilling next door. His plan first, then step back.
4. A change of planThe seaside trip is off. He says “OK”.
5. Final check-outA whole shift, and no feedback until the report.
Your next three new starters are free, within 12 weeks of your first invite
Then £6.50 a seat a month, billed yearly, before any VAT. All prices
Works alongside the Care Certificate and Oliver McGowan training; replaces neither. The full list
Lessons work on a phone. The practice visits are 3D, so they need a laptop or desktop.